Our Process
By integrating the right tools, your company can streamline operations and maximize its productivity and growth in a way that works best for you and your team. When employees have access to powerful and simple to use tools, they become happier and more engaged. That’s what we’re here for: helping you find the right digital tools to make your business more successful.
We recognize that no two companies are the same, so each of our solutions is unique. At Second Son Consulting, we’re not here to sell you on the latest software or technology. We are client-focused and process-oriented to help your business strengthen its core technology architecture and to help you implement the right tools.
Discover
We start by intimately learning your business and processes. The goal is to understand what your ideal human experience is and how technology can help improve your operations. We’ll clearly show you the pros and cons to various problems and their solutions and help you define the best end-user experience that creates quantifiable results.
Design
Whether we’re designing and implementing a light-touch onboarding process for new hires or transitioning to a new cloud service, it’s important that you feel confident using it. During the Design phase, we’ll work out any bugs and pave the way for a smooth, full-scale launch that disrupts your business – in a good way.
Implement
This is when the magic happens. We’ll connect with your local and remote team members so they know what to expect as we deploy your tailored solution and ensure everything works as intended.
Document
Our deployments are part technical, part educational. We will provide you with all of the information on our work – from technical documentation to orientation packets – so you can maintain the highest level of productivity going forward.
Support
We can be involved with your company as little or as much as you want. We want you to have the confidence to run your business with the reassurance that we’re here when you need us.
