Add-Ons
The Second Son Platform adapts to where you are—and can scale to where you need. The core platform keeps your team innovating at the intersection of workflow, culture and technology.
As your needs expand beyond what the core platform provides, Second Son’s experts are there with professional services that keep your business secure and your team collaborating.
From developing your unique security posture to disaster recovery plans to network design, we’ll partner with you to manage, support, and deploy a solution—and support it with any of our add-ons to the Second Son platform.
Unlimited Help Desk
Second Son’s Unlimited Help Desk ensures every user on our platform gets the most of out of their technology. For one flat fee, we provide all the help your team needs:
- Support for Microsoft 365 or Google Workspace, file sharing, chat, video conferencing and macOS / Windows
- Resolution for active issues and identification of barriers to team productivity
- Live support from a real person during standard business hours
Advanced Onboarding and Offboarding
Second Son’s Advanced Onboarding and Offboarding allows you to customize our Zero-touch approach for each type of role in your organization. Our optimal onboarding and offboarding experience includes:
- Advanced Zero-touch with custom device setup including software packages and device policies
- Orientation for every role on your team to get them contributing faster
- Offboarding that manages data retention and personal data
Cyber Security
Second Son’s cyber security add-on seeks threats proactively. We extend your technology defenses into your culture and workflows to keep you protected from the most advanced threats:
- Active device monitoring 24/7/365 for enhanced email security, managed detection and response, advanced endpoint security—even for malware not yet identified.
- Quarterly training with your whole team to build a culture that minimizes vulnerability to phishing and more
- Annual evaluation of cyber insurance compliance, acceptable use and disaster recovery policy updates, and third-party authentication.
Infrastructure Management
Second Son’s Infrastructure Management package ensures your devices connect securely with your clients and the world. Whether your team works in-office, remote, or a hybrid of both, we will:
- Manage, support, and maintain physical and virtual networks (including VPNs), servers and the other tools you use to manage and secure your data
- Evaluate network speeds, Wi-Fi coverage, and network security to keep your team collaborating the way they want
- Protect your team even on unknown or public networks while traveling
