How We Work
We Create Technology Environments That Feel Intentional and Fit Your Organization
A thoughtful approach to how technology decisions are made and carried forward.
Technology, workflow, and culture shape how your teams operate every day. When your devices and systems support those elements, people move faster, onboarding becomes smoother, security strengthens naturally, and operations function as they should.
Our work begins by understanding how your organization operates—the habits, workflows, expectations, and culture that shape your day-to-day experience. That insight helps us guide you toward tools and environments that support your people, not the other way around.
Where workflows, tools, and culture intersect, technology decisions carry real weight. We help you see those intersections clearly so every decision—security, support, infrastructure, identity, collaboration—reinforces stability as your organization grows.
The result is an environment that feels intentional: secure, predictable, and supportive of the work your people do each day.
Our Process
Discover
We begin by learning how your people work and where friction appears—across workflows, tools, and daily routines.
We look at the employee experience, not only the devices, so we understand what a smooth, supportive environment should feel like.
Design
With a clear understanding of your goals and culture, we shape a plan that connects technical decisions to operational realities. We design with stability, security, and scalability in mind so the systems we guide you toward continue to serve your organization as it evolves.
Implement
This is where plans turn into experience. We roll out systems with care, coordinate with local and remote teams, integrate with your existing platforms, and deploy devices with zero-touch workflows when appropriate. The goal is to improve the environment without disrupting the work that matters.
Document
Healthy environments rely on clarity. We leave living documentation—configurations, processes, and standards that evolve with your environment. You know what exists, why it exists, and how it supports your workflows.
Support
Once systems are live, we keep them aligned with your people and your goals. We monitor, maintain, and adjust as your environment changes. Whether you lean on us for helpdesk, security, infrastructure, or strategic guidance, the result is a support experience that feels reliable and intentional.
Giving Back Is Built In
Healthy ecosystems depend on shared knowledge, and the Apple IT community is no exception. We contribute time, resources, and tools to the Mac Admins Foundation and the broader international community because transparency and collective learning strengthen everyone’s work.
Two open-source tools we created—Baseline and Renew—reflect this commitment.
Baseline
Baseline is an open-source, MDM-agnostic zero-touch workflow designed as a flexible, culture-friendly framework for Mac deployments. It functions as a Swiss Army knife: organizations can tailor it to their culture, their standards, and their workflow expectations. More than 600 organizations across the globe use Baseline today.
Renew
Renew is a lightweight, open-source reboot reminder that works independently of MDM systems. It gives organizations a simple, predictable way to encourage healthy reboot habits with prompts that can be customized to fit the needs and culture of any environment. Nearly 500 organizations worldwide use Renew today.
